1. Information We Collect

Personal information you provide

We collect information you provide directly when you create an account, place an order, sign up for newsletters, or contact customer support. This may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed by secure third-party payment gateways)
Information we collect automatically

When you visit our site, we automatically collect certain information about your device and usage, such as:

  • IP address
  • Browser type and version
  • Pages you visited and pages you exit from
  • Referring/exit pages and URLs
  • Device identifiers and operating system
  • Cookies and similar tracking technologies
Third-party data

We may receive information about you from third-party services (for example, payment processors or analytics providers) that helps us provide, improve, and protect our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including sending order confirmations and shipment updates.
  • To communicate with you about your account, orders, and customer service inquiries.
  • To improve, personalize, and optimize our website, products, and marketing.
  • To prevent fraud and enhance the security of our website and services.
  • To send promotional messages and newsletters (you may opt-out at any time).
  • To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service providers: shipping carriers, payment processors, email services, hosting providers, and other third parties who help us operate our business.
  • Legal and safety: law enforcement, regulators, or other parties if required by law or to protect our rights and property.
  • Business transfers: in the event of a merger, sale, reorganization, or acquisition of assets, user data may be transferred as part of that transaction.

Every third party we work with is required to protect your data and only use it for the purposes we specify.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to provide, secure, and improve our services. Cookies can:

  • Remember items in your cart and your session
  • Help authenticate users and prevent fraud
  • Collect analytics to improve our site
  • Store preferences (language, currency, etc.)

You can manage or disable cookies via your browser settings. Note that disabling certain cookies may impact site functionality (for example, cart persistence or login).

5. Payment Security

We use reputable third-party payment processors (such as [Razorpay / PayPal / Stripe]) to handle payments. Payment details (card numbers, CVV) are processed directly by those providers and are not stored on our servers.

All payment transactions are encrypted and handled over secure connections (SSL/TLS).

6. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request account deletion, we will delete or anonymize your personal data except where we are required to retain certain data for legal or legitimate business purposes (e.g., tax, accounting).

7. Your Rights

Depending on your jurisdiction, you may have rights related to your personal data, including:

  • The right to access the personal information we hold about you
  • The right to correct or update inaccurate information
  • The right to request deletion of your personal data
  • The right to opt out of marketing communications
  • The right to object to or restrict certain processing

To exercise these rights, please contact us using the details below. We will respond to your request in accordance with applicable law.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will promptly delete it.

9. Third-Party Links & Services

Our site may contain links to third-party websites, plugins, or services (for example: social networks, payment gateways). This Privacy Policy does not apply to those third parties — we recommend reviewing their privacy policies before providing personal information.

10. International Transfers

Your data may be transferred to, stored, and processed in countries other than your own where our service providers operate. We will ensure that such transfers are performed in accordance with applicable law and appropriate safeguards.

11. Changes to this Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Last Updated” date. Significant changes may also be communicated via email.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: adventglobalimpact2012@gmail.com
  • Phone: +919205994707
  • Address: Plot No. 14, Street No. 2, Upper Ground Floor Ansari Road Daryaganj, Central Delhi, Delhi-110002

Thank you for trusting Advent Diamond Shine with your information. We are committed to protecting your privacy and providing a safe shopping experience.